Shipping policy

Overview

Thank you for choosing CozyClaw™. This Shipping & Delivery Policy explains our order processing times, delivery estimates, tracking process, and what you can expect when ordering from us.

Shipping Methods & Times

Domestic Shipping — United States

Processing Time: 1–3 business days
Transit Time: 7–15 business days
Estimated Total Delivery Time: 8–18 business days
Tracking: Included

International Shipping

Processing Time: 1–3 business days
Transit Time: 9–18 business days
Customs Clearance: 2–7 business days, depending on your country
Tracking: Included

Business days are Monday through Friday, excluding weekends and public holidays.

Order Processing

Once your order is placed, it goes through the following process:

  1. Order Confirmation
    You will receive an order confirmation email after your purchase is completed.

  2. Processing
    Your order is verified, packed, and prepared for shipment within 1–3 business days.

  3. Shipment
    Your package is handed over to our shipping carrier.

  4. Tracking Information
    Once your order ships, you will receive tracking information by email.

  5. In Transit
    Your package travels to your delivery location.

  6. Delivery
    Your package arrives at your shipping address.

Tracking Your Order

Once your order has shipped, you will receive:

  • An email with your tracking number

  • A direct tracking link, when available

  • Shipping status updates from the carrier

Please allow some time for tracking information to update after your package has been shipped.

Potential Delays

While we work hard to deliver every order on time, delays may occasionally happen due to factors outside our control.

Possible causes of delay include:

  • Customs processing for international orders

  • Severe weather conditions

  • Holiday or peak-season shipping volume

  • Carrier delays

  • Incorrect or incomplete shipping addresses

Please make sure your shipping address is complete and accurate before placing your order.

International Orders

For international shipments, please note:

  • Customs duties, taxes, or import fees may apply

  • These charges are set by your country and are not included in our product prices or shipping fees

  • Customs processing times vary by country

  • Refused shipments may be subject to return shipping fees or additional charges

Business Address

CozyClaw™
509 Byrum Rd
Chaparral, NM 88081
United States

Phone: (505) 555-8340

Need Assistance?

Our support team is ready to help with any shipping or delivery questions.

Email: support@cozyclaw.shop
Response Time: Within 24 hours

Please include your order number when contacting us so we can assist you faster.

Thank you for your patience and for choosing CozyClaw™. We are committed to delivering quality products and reliable service.

The CozyClaw™ Team